Does the agent make every decision on its own?
No. The workflow can include approval points and human handoffs for ambiguous, sensitive or consequential decisions.
Automation — Messaging
WhatsApp Automation
Conversational automation on the channel your customers already use — enquiries, updates, reminders and payments.
Trigger
A customer messages your WhatsApp number
The journey
Step by step, in the open.
Step 01
Message received
Inbound message enters the automated inbox.
Step 02
AI understands
Intent detected: enquiry, support, order or booking.
Step 03
Respond
Answers from your approved knowledge base.
Step 04
Act
Books, quotes, updates or raises a ticket.
Step 05
Record
Conversation and outcome saved to the CRM.
Step 06
Handover
Human takes over the moment judgement is needed.
Connected systems
WhatsApp Business APICRMBookingPayments
Outcome
24/7 conversation without a 24/7 team.
Runs on
Software this automation connects to.
Common questions
Designing a dependable handoff.
Can this automation connect to our current tools?
Connections depend on provider APIs, account access and data rules. Those are checked before an integration is included in the agreed scope.
What happens when the workflow cannot complete a task?
Exceptions can be routed to a team member with the available context. The routing and notification rules are defined during implementation.
15 — Start
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